dg14 Privacy Policy & User Data Protection
Your privacy is our priority. This policy explains how dg14 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Effective Date: 1 January 2026 | Version: 2.1
Information We Collect
Dg14 collects several categories of information from users to provide a complete, secure, and personalised service to players in Malaysia. All data collection is conducted transparently and with user consent.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and username. This information is required to verify your identity, manage your account, and meet applicable legal compliance requirements in Malaysia.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect details of the payment methods used. We do not, however, store full card details — all sensitive financial data is processed through payment processors that meet international security standards.
Device & Browser Information
We automatically collect technical information such as IP address, device type, operating system, browser type, and access time. This data is used to improve platform performance, detect suspicious activity, and ensure compatibility across mobile devices and laptops.
Usage Data & Cookies
We collect data on how users interact with the platform, including pages visited, games played, and session duration. Cookies are used to store user preferences, enable persistent login, and analyse usage patterns for service improvement purposes.
Summary of Data Collected
- Name, email, phone number
- Date of birth for age verification
- MYR payment methods
- Device type and browser
- IP address and approximate location
- Usage data and session cookies
How Your Data Is Used
Processing registrations, verifying identities, and managing user accounts, including password management and login security.
Securely processing MYR deposits and withdrawals, verifying transactions, and monitoring for any suspicious payment activity.
Detecting and preventing fraud, maintaining system integrity, and ensuring compliance with applicable gambling regulatory requirements.
Analysing usage patterns to improve the user experience, develop new features, and optimise platform performance across all devices.
Resolving enquiries and complaints, providing relevant support, and contacting users with important information regarding their accounts.
Sending information about promotions, bonuses, and the latest offers — only to users who have opted in to receive marketing communications from dg14.
Cookies & Tracking Technologies
Dg14 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following types of cookies are used:
Required for core platform functions such as login authentication, session security, and transaction processing. These cookies cannot be disabled as they are essential to platform operation.
Helps us understand how users interact with the platform, which pages are visited most, and where users encounter issues. This data is collected in aggregate form.
Storing user preference settings such as language, region, and display configuration to deliver a more personalised and consistent experience each time the user accesses the platform.
Users can manage cookie settings through their browser. However, disabling essential cookies may affect platform functionality, including the ability to log in.
Data Storage, Security & Third-Party Sharing
How We Store & Protect Data
All dg14 user data is stored on secure servers with high-level encryption. We use SSL/TLS technology to protect data in transit, along with strict access control systems to prevent unauthorised internal access.
User personal data is retained for the duration of the active account and for the period required under Malaysian law following account closure, particularly for financial records and compliance purposes.
We conduct regular security audits and train staff on the importance of data privacy to ensure our data protection standards are upheld at all times.
Third-Party Sharing
Dg14 does not sell or rent users' personal data to any third party for marketing purposes. We may, however, share necessary data with:
- Payment Processors: To securely process financial transactions in MYR.
- Technical Service Provider: Companies that assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
- Legal Authorities: When required by Malaysian law or a valid court order.
- Fraud Prevention: With service providers who assist in detecting and preventing fraudulent or unlawful activity.
User Rights & How to Contact Us
As a dg14 platform user, you have the following rights regarding your personal data, in accordance with applicable data protection laws in Malaysia:
- Right of Access: You have the right to request a copy of the personal data we hold in relation to your account.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information in your account profile.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to Opt Out of Marketing: You may withdraw your consent to receive marketing communications at any time through your account settings.
- Right to Data Portability: You have the right to request your data in a machine-readable format for portability purposes.
To exercise any of the above rights, or if you have any questions or concerns regarding your data privacy, please contact the dg14 privacy team.
Privacy email: [email protected] | General Support: [email protected]
Changes to This Policy
Dg14 reserves the right to update this privacy policy from time to time to reflect changes in our practices, new legal requirements, or technological developments.
Users will be notified of any significant changes via email or in-platform notification at least seven (7) days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Users are encouraged to review this page periodically to stay informed on how we handle their personal data.
Your Data, Your Control
Dg14 is committed to protecting the privacy of every Malaysian user. Register with confidence and enjoy a safe gaming experience.